FAQs

Not much! We recommend that you take a look through our therapists’ profiles to see who resonates with you. Then, simply book a consult (or multiple) with therapists you might be interested in working with, and they will lead you through the call. We recommend that you bring any and all insurance information you have to the consult.

You can book a free 20 minute phone or video call with each of our therapists to see if you’re the right fit. To book an intake call you can either email hello@trueresilience.ca or book online by clicking any Book Now button on the website.

During the consultation, your therapist will lead you through questions they have for you. The consult is also the place to get any of your therapy questions answered! Please bring any and all insurance info you have to your intake appointment.

During your consultation, you can coordinate with the therapist on booking a full appointment or looking for other therapist matches. 

This is totally understandable, and it can feel like a lot of pressure to know what you “should” talk about in therapy. In therapy with True Resilience psychotherapists, we can talk about anything that’s been on your mind!

If you’re new to individual therapy, your therapist will guide you through what to expect in your first sessions.

It’s your therapist’s job to track the themes and listen for patterns of dynamics that might be more interesting to explore further. And it’s your job is to bring in topics to talk about. Don’t worry about talking about things that don’t feel "worth talking about" in therapy- therapy is often exploratory and we often find the most important things in unexpected places.

Our therapists offer both in-person therapy (at our location at 30 Powerhouse St., Toronto, Ontario) and virtual video therapy services for Canadian residents living in Ontario, BC, Saskatchewan, Manitoba, Newfoundland and Laborador, Yukon, Northwest Territories, and Nunavut.

There’s no definitive answer as to whether virtual or in-person therapy is “better”- we know that both formats can be highly effective.

This choice really comes down to your own personal preference, which is why all our therapists offer both formats! In-person therapy allows more non-verbal communication and opportunities to build rapport, but virtual therapy can often be much more convenient and accessible for folks.

Virtual therapy sessions are held through a secure online platform, called JaneApp. The three things you need are: 1) a stable internet connection, 2) a private space where you can freely talk, and 3) a device to connect to sessions.

Our office is located at 30 Powerhouse Street, one block north of the intersection of Dupont St. and Lansdowne Ave.

There will be a QR code to check-in on the main door and in the main reception. You can also use this link to virtually check in: trueresilience.janeapp.com/checkin. Once you check in, your therapist will be notified that you're here, and they will come show you the way to the office.

There is no client parking in the building. There is free street parking on most of the side streets near the building.

We require at least 48 hours’ notice to cancel or reschedule your session. If you cancel within 48 hours or miss your appointment time, you may be charged the full session fee.

In one-on-one therapy sessions, the focus is entirely on your experiences and personal goals.

Typically, it takes around 10-12 sessions to see major improvements. But again, there is no one-size-fits-all solution in therapy– everything is dependent on your specific goals and your specific circumstances! You and your therapist will craft an individualized treatment plan in the early stages of your therapy, so you know where you’re going and what you’re working towards.

If there’s no specific topic that is top of mind at the moment, it can still be helpful to connect with a therapist, so they can be ready to support you whenever more challenging circumstances arise in your life.

Your therapist’s personal therapy approach will be tailored based on your needs and preferences, and they will be happy to share during your consult.

Our therapists integrate a variety of evidence-based approaches, such as Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Solutions-Focused Therapy, Narrative Therapy, Internal Family Systems Therapy (IFS) and Psychodynamic Therapy.

Each therapist works with you to tailor your unique treatment plan to your goals. 

We accept credit card as payment, and under certain circumstances can accept e-transfers, which should be sent to hello@trueresilience.ca. However, we do need a valid credit card on file at all times.

At this time we cannot do direct billing for insurance. Therapists issue receipts for services as soon as payment is received. These receipts can be issued for insurance reimbursement

Many healthcare insurance providers will cover the services we provide. Nearly all of our clinicians are licensed practitioners. If your benefits cover Registered Psychotherapy you may be eligible for full reimbursement. We always suggest you inquire with your provider to see what your unique plan entails before booking with one of our therapists. 

It depends! Our training therapists have met the requirements to be Registered Psychotherapists (Qualifying). For individuals who are covered for psychotherapy, these services should be covered. Client are encouraged to inquire with their insurance companies as to whether their sessions can be covered by a training therapist who is being actively supervised by a Registered Psychotherapist.

At this time we cannot do direct billing for insurance. Therapists issue receipts for services as soon as payment is received. These receipts can be issued for insurance reimbursement

On insurance panels, clients were still finding the full bill landing in their laps after we properly completed the insurance paperwork. Given the unpredictability of insurance coverage, we’ve opted out of billing insurance, to avoid any surprise bills to you.

Yes, we have sliding scale available! We believe that therapy can be so transformative, so our therapists offer a sliding scale to make therapy more accessible for folks who would experience financial hardship to come to therapy. Sliding scale spots are dependent on availability. Be sure to ask about your therapist’s low-cost availability during your consultation.

Yes, everything discussed in therapy is private and confidential. The only exceptions are situations that involve safety concerns or legal obligations, which your therapist will explain when you start working together. 

Finding the right therapist fit is so important to feeling safe and comfortable enough to do the work in therapy. So if you feel your therapist isn’t the right match, we offer free consultations to help you find a therapist who will be a better fit.

For any urgent messages concerning an upcoming appointment, we recommend getting in touch with your therapist directly.

All therapist email addresses follow the same format: firstname@trueresilience.ca. Just use your therapist’s first name in this format when contacting them directly.

For any other non-urgent administrative messages, such as cancelling or rescheduling an appointment, please use the admin email at hello@trueresilience.ca.